We are looking for a Customer Service Representative to support a fast-paced organization in the gaming industry based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high call volumes, and providing accurate support with care and attention to detail. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and precise order-related updates.
Responsibilities:
- Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service-related questions.
- Make outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues.
- Enter and update customer orders with a high level of accuracy while ensuring records remain complete and current.
- Address customer concerns efficiently by identifying needs, explaining available solutions, and guiding each interaction toward resolution.
- Maintain detailed documentation of conversations, actions taken, and next steps to support service continuity.
- Handle call center interactions in a detail-oriented manner while meeting expected service levels and quality standards.
- Coordinate with internal teams when necessary to escalate issues and ensure timely customer support.
- Contribute to a positive customer experience by communicating clearly, managing multiple requests, and staying organized throughout the workday.
- Previous experience in a call center or customer-facing support role.
- Ability to manage a high volume of inbound calls while maintaining professionalism and attention to detail.
- Experience with outbound calling for follow-up, issue resolution, or customer communication.
- Strong data entry and order processing skills with a focus on accuracy.
- Clear verbal communication skills and the ability to listen actively to customer concerns.
- Comfortable navigating customer service tasks in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm when handling challenging situations.