Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative to support the membership team in Reston, Virginia. This is a Contract position suited for someone who communicates clearly, delivers attentive service, and stays organized while handling a steady flow of member inquiries. The ideal candidate is comfortable using Microsoft Office, can quickly learn new database and CRM tools, and works effectively with limited supervision in a part-time weekday schedule.
Responsibilities:
- Respond to incoming member calls and emails with professionalism, accuracy, and a service-focused approach.
- Assist the membership department with day-to-day administrative support, including record updates and general coordination tasks.
- Enter, review, and maintain member information in internal databases and CRM systems to ensure data accuracy.
- Place outbound calls when needed to follow up on requests, confirm details, or provide membership-related assistance.
- Use Microsoft Office applications to prepare correspondence, manage documents, and track routine activities.
- Learn company-specific systems and apply them efficiently to process inquiries and support membership operations.
- Resolve routine customer concerns independently while escalating more complex issues to the appropriate team member.
- Manage multiple tasks during part-time weekday hours while maintaining responsiveness and attention to detail.
- At least 1 year of experience in customer service, call handling, or administrative support.
- Strong verbal and written communication skills with the ability to provide helpful, detail-oriented service.
- Experience answering inbound calls and making outbound calls in a business environment.
- Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
- Accurate data entry skills and comfort working with CRM or database platforms.
- Strong technical aptitude and the ability to learn new systems quickly.
- Ability to work independently, stay organized, and manage responsibilities with minimal oversight.