Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative to join a growing team in Grove City, Ohio in a Contract to Permanent position. This opportunity is ideal for someone who takes pride in creating a positive customer experience, enjoys solving problems, and can stay organized in a high-volume setting. You will serve as a key point of contact for customers, helping to resolve order, shipment, and account-related questions while working closely with internal teams. This role offers training, long-term growth potential, and exposure to a collaborative operation that supports a fast-moving fulfillment environment.
Responsibilities:
- Respond to customer inquiries related to orders, shipment scheduling, and fulfillment support through phone, email, or ticketing channels.
- Research tracking issues, delivery exceptions, and service concerns to provide timely and accurate updates to customers.
- Assist with claims involving damaged goods or transit-related problems and help move each case toward resolution.
- Address billing and account questions, partnering with internal departments when additional review or action is needed.
- Record all customer interactions, case details, and next steps clearly within the company’s support platform.
- Work closely with fulfillment and operations teams to resolve customer issues efficiently and maintain service quality.
- Take ownership of open cases from initial contact through final follow-up, ensuring customers receive complete and attentive support.
- Manage multiple priorities in a fast-paced environment while maintaining a high standard of care and responsiveness.
- Previous experience in customer service, customer support, call center, administrative, logistics, or similar service-focused roles is preferred.
- Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
- Proven ability to stay composed under pressure and handle challenging situations with a solutions-oriented approach.
- Solid problem-solving skills and the ability to gather details, assess issues, and determine appropriate next steps.
- Strong organizational skills and close attention to detail when documenting cases and managing follow-up tasks.
- Comfort using ticketing systems such as Zendesk or comparable platforms; experience with Google Workspace is a plus.
- Ability to work effectively in a dynamic setting near an active fulfillment operation and adapt to changing business needs.
- Experience in e-commerce, shipping, receiving, order management, B2B support, or healthcare-related environments is helpful but not required.