We are looking for a Customer Service Representative to support patient-facing service initiatives in Las Vegas, Nevada. This Contract position focuses on creating a welcoming clinic experience, helping patients navigate services, and reinforcing a high standard of care through clear communication and professionalism. The person in this role will work closely with patient experience leadership and clinic teams to share insights, support training efforts, and contribute to service improvement across the site.
Responsibilities:
- Deliver day-to-day support for patient experience programs by assisting leadership with service education and communication efforts across clinic teams.
- Welcome patients in clinic settings, answer general questions, and help guide individuals to the appropriate departments, waiting areas, or service locations.
- Act as a visible resource for patients and staff by promoting courteous interactions and reinforcing service expectations throughout the facility.
- Monitor and share information from clinic and provider scorecards, helping leaders understand progress toward patient experience goals and key performance measures.
- Partner with staff across departments to encourage strong patient and employee engagement and to help maintain a positive care environment.
- Identify service concerns during patient interactions and escalate issues appropriately to support timely resolution and improve satisfaction outcomes.
- Take part in team huddles and routine meetings to communicate updates, align on priorities, and support daily operational needs.
- Assist with presentations, training activities, and special assignments requested by patient experience leadership or other designated department partners.
- Prior experience in customer service, hospitality, healthcare support, or another service-oriented environment is preferred.
- Ability to speak confidently in front of groups and assist with training or educational sessions for staff members.
- Strong verbal communication skills with the ability to interact effectively with patients, clinic teams, and leadership.
- Friendly, approachable, and detail-oriented presence with a consistent focus on empathy and service excellence.
- Comfortable learning performance measures, survey-related topics, and training content, then explaining them clearly to others.
- Flexibility to work in different clinic areas or support multiple locations as business needs change.
- Basic proficiency with computers and familiarity with presentation tools, audio-visual equipment, or related training technology.