We are looking for a Customer Service Representative to join our team on a Contract basis in San Francisco, California. This position supports customers during Pacific Time business hours and focuses on delivering thoughtful, accurate assistance across a high volume of service requests. The ideal candidate brings strong communication skills, sound judgment, and a genuine commitment to creating a positive support experience.
Responsibilities:
- Monitor incoming support requests to recognize recurring issues and surface opportunities to strengthen workflows, response templates, and help resources
- Contribute to the development and rollout of improved service practices that increase consistency, speed, and overall team effectiveness
- Respond to customer inquiries through ticketing and call-based channels with professionalism, empathy, and close attention to detail
- Handle inbound and outbound customer interactions efficiently while maintaining accuracy in order entry and issue resolution
- Create and maintain clear internal or customer-facing documentation that helps streamline support and reduce repeat questions
- Prioritize a large volume of cases in a fast-paced environment, ensuring timely follow-up and dependable service outcomes
- Strong written communication skills with the ability to deliver clear and thoughtful responses
- Experience using a customer support platform such as Zendesk or a similar ticket management system
- Ability to produce organized, easy-to-follow documentation for processes and customer guidance
- Excellent organizational abilities and careful attention to detail
- Demonstrated empathy and a customer-focused mindset, particularly when supporting individuals in sensitive situations
- Ability to work effectively in a dynamic environment while managing multiple priorities with urgency and accuracy
- Background in customer service, call center support, order entry, and handling inbound or outbound calls