We are looking for a Customer Service Representative to support daily customer interactions and administrative tasks for a team in Orlando, Florida. This contract opportunity with potential for a permanent role is well suited for someone who communicates clearly, stays organized, and enjoys helping customers by phone and through order-related support. The person in this role will handle a steady flow of inquiries, maintain accurate records, and contribute to a reliable service experience across inbound and outbound communications.
Responsibilities:
- Respond to incoming customer calls with professionalism, resolve routine issues, and provide helpful information in a timely manner.
- Place outbound calls as needed to follow up on requests, confirm details, and support ongoing customer service activities.
- Enter orders accurately into internal systems and verify information to reduce delays or processing errors.
- Assist with administrative support tasks such as updating customer records, organizing documentation, and maintaining clear account notes.
- Coordinate with internal teams to address customer concerns, clarify order questions, and ensure appropriate follow-through.
- Monitor open requests and track next steps so customer needs are addressed from initial contact through resolution.
- Maintain service quality by documenting interactions thoroughly and following established procedures for call handling and order support.
- Prior experience in a customer service or call center environment.
- Ability to manage a high volume of inbound calls while maintaining professionalism and accuracy.
- Experience with outbound calling for follow-up, confirmations, or service support.
- Strong data entry and order entry skills with careful attention to detail.
- Clear verbal and written communication skills.
- Comfortable handling administrative tasks alongside customer-facing responsibilities.
- Ability to stay organized, prioritize work, and adapt to changing daily needs.