A Healthcare Company is looking for a customer-focused Customer Service Representative to support clients and serve as a dependable point of contact throughout their skincare project experience in California. This Customer Service Representative ideal for someone who communicates clearly, handles inquiries with professionalism, and keeps customers updated on order and project status. The Customer Service Representative will help strengthen client relationships by resolving concerns efficiently, documenting interactions accurately, and sharing important feedback with internal teams.
Key Responsibilities:
- Respond to incoming customer calls and messages promptly, providing clear answers and helpful guidance.
- Place outbound calls when needed to follow up on requests, confirm details, and keep clients informed of progress.
- Enter and update customer orders with accuracy, ensuring records remain complete and current.
- Communicate project and order status to clients in a timely manner to maintain confidence and transparency.
- Address customer questions, concerns, and service issues with professionalism and a solution-oriented approach.
- Escalate or relay client feedback and unresolved matters to the appropriate internal team members for follow-through.
- Maintain organized documentation of customer interactions, account updates, and service outcomes.
- Support a high-volume service environment while balancing responsiveness, accuracy, and quality of care.
Benefits: Health, Dental, Vision, 401k, and Sick Time Off.
Qualifications:
- Previous experience in customer service, call center support, or a similar client-facing role.
- Ability to manage inbound and outbound calls with confidence and professionalism.
- Experience with order entry and maintaining accurate customer information.
- Strong verbal and written communication skills with a focus on customer care.
- Comfortable handling multiple priorities in a fast-paced environment.
- Skilled at resolving issues calmly and efficiently while maintaining attention to detail.
- Proficiency with basic computer systems and customer service tools.