We are looking for a detail-oriented Customer Sales Support team member to join a fast-paced team in Chula Vista, California. This Long-term Contract position supports sales operations and customer relationships by handling service requests, coordinating order activity, and helping ensure timely, accurate communication across the order lifecycle. The role works closely with airline customers, repair facilities, brokers, and internal teams to deliver responsive support and maintain a high standard of service.
Responsibilities:
- Support airline customers, maintenance organizations, and broker partners by addressing service needs related to aftermarket spare parts and ongoing account activity.
- Assist customers with portal usage by guiding them through available tools, resolving access or navigation questions, and promoting effective self-service where appropriate.
- Enter and manage customer orders and quotations in line with established procedures, while routing specialized issues to the correct internal contacts when needed.
- Follow up on credit-related approvals and invoice payment matters to help move orders forward without unnecessary delays.
- Track customer interactions, order updates, and service actions within designated CRM and business systems to maintain accurate records.
- Work with shipping, provisioning, and warehouse teams to accelerate deliveries, investigate shipment status, and communicate updates to customers.
- Prepare regular productivity and status reporting for leadership to support visibility into daily performance and operational goals.
- Contribute ideas that improve service quality, workflow efficiency, and overall customer experience within a continuous improvement environment.
- Bachelor’s degree required.
- Experience in customer support, sales support, account coordination, or a similar office-based service role.
- Strong written and verbal communication skills with the ability to respond clearly to customer questions and internal requests.
- Familiarity with CRM or ERP platforms, including experience maintaining accurate transaction and customer records.
- Ability to manage multiple priorities, follow defined procedures, and work effectively in a structured, high-volume environment.
- Understanding of order processing, invoicing, shipment coordination, or related operational support activities.
- Commitment to accuracy, responsiveness, and customer satisfaction in day-to-day work.