Archived listing. The details below describe a past opening.
We are looking for a Customer Experience Specialist to join a busy service team supporting clients in Haltom City, Texas. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative details, and keeping service activity organized in a fast-moving environment. The role focuses on assisting customers with equipment-related service needs while coordinating closely with internal teams to ensure requests are handled accurately and efficiently.
Responsibilities:
- Handle incoming customer communications related to service needs, repair updates, appointment timing, and equipment questions.
- Enter new service requests and keep work order records accurate, current, and well-documented within internal systems.
- Partner with scheduling and dispatch teams to help arrange service visits and maintain smooth daily operations.
- Track outstanding service orders, identify delays, and follow up to help move requests toward completion.
- Address customer concerns with professionalism and escalate more complex issues to the appropriate team members when needed.
- Support order-related administrative tasks, including quote assistance, order entry, and status follow-through.
- Coordinate with multiple departments to ensure service information is shared clearly and customer expectations are managed effectively.
- Previous experience in customer service, administrative support, or a similar client-facing operational role.
- Ability to manage several priorities at once while maintaining accuracy in a high-volume setting.
- Strong organizational skills with close attention to detail when handling records, updates, and follow-up tasks.
- Comfortable answering inbound calls and responding to customer questions through email and other communication channels.
- Experience working across multiple browser windows and systems to complete tasks efficiently.
- Strong communication skills and the ability to collaborate effectively with cross-functional teams.
- Familiarity with order entry, quoting, or service-related coordination is preferred.