Robert Half is currently recruiting for an experienced Credit Manager to oversee commercial credit and collections activities for our Knoxville, Tennessee team. This position plays a key role in evaluating customer accounts, supporting sound credit decisions, and helping maintain healthy cash flow across the business. The ideal candidate brings strong analytical judgment, confidence working with account portfolios, and the ability to partner effectively with internal stakeholders while balancing risk and customer service.
Responsibilities:
- Lead commercial credit and collections efforts by reviewing account activity, following up on outstanding balances, and driving timely resolution of payment issues.
- Assess credit applications and financial information to determine account risk, establish appropriate terms, and recommend or approve credit within established guidelines.
- Monitor customer portfolios to identify exposure trends, delinquency concerns, and changing payment behavior that may require action.
- Work closely with sales, finance, and customer-facing teams to resolve disputes, support account decisions, and maintain strong business relationships.
- Maintain accurate credit records, collection notes, and account documentation within D365 and related internal systems.
- Prepare and analyze aging reports, account status updates, and other metrics to support leadership visibility and informed decision-making.
- Use Microsoft Excel to organize data, track receivables performance, and evaluate collection and credit trends.
- Recommend process improvements that strengthen credit controls, improve collection results, and support operational efficiency.
The position will require a bachelor’s degree in accounting or finance. The position is 100% onsite and will require someone to live in the local Knoxville or surrounding areas
For immediate consideration please contact Lisa Coker at 865-370-2084 to set up an interview
- 3+ years of experience in commercial credit, collections, or a related credit management role.
- Background in evaluating commercial credit risk and making sound account approval decisions.
- Experience reviewing credit applications and interpreting relevant financial and account information.
- Working knowledge of commercial collections practices, including account follow-up and delinquency management.
- Proficiency with Microsoft Excel for reporting, analysis, and account tracking.
- Experience using D365 or a comparable ERP system in a credit or collections environment.
- Strong analytical, organizational, and communication skills with the ability to manage multiple priorities effectively.