We are looking for a detail-oriented Credentialing Specialist to support a local organization in Colorado Springs, Colorado. This part-time role offers approximately 20 hours per week and is a contract opportunity with potential for a permanent position for someone who enjoys combining customer service, administrative coordination, and accurate record management. The ideal candidate brings strong computer skills, a high level of organization, and an understanding of military culture, programs, or processes to help participants successfully navigate certification and training support.
Responsibilities:
- Create funding quotes and assemble supporting paperwork for certification and training requests with careful attention to accuracy.
- Turn approved requests into completed orders, verifying that information meets program guidelines and documentation standards.
- Process payments and keep internal records current, organized, and compliant with established procedures.
- Communicate with participants to explain program steps, required documents, and important timelines in a clear and helpful manner.
- Monitor due dates for exams, training resources, and submissions, and send timely reminders to keep participants on track.
- Upload transcripts, certificates, grades, and related materials into the appropriate systems and portals.
- Coordinate the delivery of digital course content and other program materials to participants as needed.
- Support reporting, administrative tasks, and ongoing updates to operating procedures while contributing to team training efforts.
- High school diploma or equivalent required.
- At least 3 years of experience in customer service, administrative support, credentialing, or a related field.
- Working knowledge of military culture, programs, or processes.
- Strong proficiency with Microsoft Office applications, including Excel, and comfort using CRM or database platforms.
- Excellent written and verbal communication skills with a customer-focused approach.
- Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
- High level of accuracy, attention to detail, and follow-through in day-to-day work.
- Ability to work both independently and collaboratively in a team environment.