Archived listing. The details below describe a past opening.
We are looking for a dependable Collections Specialist to support fully on-site, daily office operations and payment-related activities for a long-term contract assignment. This position blends customer-facing collections work with administrative support, making it ideal for someone who is organized, detail-oriented, and comfortable handling financial transactions. The role offers a consistent Monday through Friday schedule and requires someone who can communicate clearly while maintaining accuracy in a fast-paced office setting.
Responsibilities:
- Contact customers regarding outstanding balances and work toward timely resolution of unpaid accounts.
- Accept and process various forms of payment, including cash and credit card transactions, with strong attention to accuracy.
- Provide administrative support for the office by maintaining records, updating account details, and assisting with routine clerical tasks.
- Respond to customer questions about balances, payment activity, and account status in a courteous and detail-oriented manner.
- Document collection efforts, payment arrangements, and account interactions in the appropriate systems.
- Reconcile payment information and help ensure financial records are complete and up to date.
- Support day-to-day front office activities to help keep operations organized and efficient.
- At least 1 year of experience in collections, payment processing, administrative support, or a related office-based role.
- Working knowledge of consumer collections practices and clear, detail-oriented customer communication.
- Experience handling bill payments and processing cash and credit card transactions accurately.
- Strong organizational skills with the ability to manage multiple tasks and maintain detailed records.
- Comfortable using office software and account management systems for documentation and tracking.
- Ability to work a Monday through Friday schedule in an on-site office environment.
- High level of reliability and attention to detail when handling sensitive financial information.