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Robert Half

Collections Specialist

Cleveland, OH, United States

$23 to $24 USD / hour

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Job details

Pay: $23 to $24 USD / hour
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

We are looking for a Collections Specialist to support a short-term Contract assignment in Cleveland, Ohio. This role focuses on maintaining strong business customer relationships while driving timely payment resolution across commercial accounts. The ideal candidate brings a detail-oriented approach to account follow-up, strong communication skills, and experience handling high-volume B2B collections activity in an onsite environment.

Responsibilities:

Manage outreach to a high weekly volume of business accounts to secure payment updates and resolve outstanding balances.
Conduct detail-oriented follow-up with commercial customers through appropriate communication channels to support timely collections.
Review account status, billing details, and payment history to identify collection priorities and next steps.
Document customer interactions, commitments to pay, and account developments accurately in internal records.
Coordinate with relevant internal teams when billing questions or account discrepancies affect collection efforts.
Apply established collection procedures consistently while maintaining a service-oriented approach with clients.
Monitor open receivables and escalate aging or higher-risk accounts when additional action is needed.
Prior experience in collections with a focus on commercial and B2B accounts.
Working knowledge of credit and collections practices, including account follow-up and payment resolution.
Familiarity with billing collection processes and managing outstanding receivables.
Ability to handle a high volume of customer contact while staying organized and attentive to detail.
Strong verbal and written communication skills for effective interaction with business clients.
Comfort working in a fully onsite setting in Cleveland, Ohio.
Availability to commit to a contract assignment expected to last 1 to 2 months.