Interim Director of Shared Services

Description

We are looking for an accomplished Interim Director of Shared Services to oversee high-volume accounts payable and accounts receivable operations in Plano, Texas. This Contract position calls for a strategic and hands-on leader who can strengthen service delivery, elevate team performance, and improve transactional accounting processes across the organization. The ideal candidate brings deep experience in shared services environments and a strong record of advancing efficiency through process redesign, automation, and operational discipline. This is onsite 5 days a week in Richardson.

Responsibilities for the Interim Director of Shared Services

• Direct the daily performance of shared services functions, with oversight of accounts payable, accounts receivable, billing, collections, cash application, and payment activities.
• Guide managers and team leads by setting measurable objectives, aligning priorities, and reinforcing accountability across a large transactional accounting organization.
• Launch and manage initiatives that improve workflow efficiency, increase scalability, and enhance internal controls within accounting operations.
• Collaborate with finance, accounting, operations, and senior leadership to resolve service issues and support broader business goals.
• Oversee vendor-related processes, invoice handling, customer billing, and collection efforts to promote timely and accurate transaction processing.
• Lead automation efforts, system enhancement projects, and process transformation work to modernize shared services capabilities.
• Establish performance indicators, service benchmarks, and reporting dashboards to monitor output, quality, and responsiveness.
• Create and maintain standardized procedures, process documentation, and control frameworks that support consistency and compliance.
• Support organizational change by driving adoption of new tools, workflows, and operating practices across affected teams.
• Champion continuous improvement by identifying opportunities to reduce risk, increase productivity, and strengthen overall operational effectiveness.

Requirements • Bachelor’s degree in Accounting, Finance, Business, or a related discipline.

• At least 10 years of progressive experience in shared services, accounting operations, accounts payable, or accounts receivable environments.
• Minimum of 5 years of leadership experience managing managers, supervisors, and staff.
• Demonstrated success leading teams of 20 or more employees within a fast-paced, high-volume setting.
• Strong knowledge of transactional accounting areas including AP, AR, billing, collections, cash application, and vendor management.
• Experience driving automation, process improvement, system implementation, or operational transformation initiatives.
• Advanced analytical, communication, and organizational skills, including strong Excel and reporting capabilities.
• Familiarity with tools and platforms such as D365, BlackLine, Power BI, Alteryx, or similar financial and reporting technologies is preferred.

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