We are looking for a Collections Specialist to support accounts receivable efforts for a long-term contract opportunity in Earth City, Missouri. This position focuses on managing both commercial and consumer collection activity, maintaining positive customer relationships, and helping reduce outstanding balances through consistent follow-up. The ideal candidate brings strong knowledge of collection practices, billing coordination, and credit-related processes while working accurately in a fast-paced environment.
Responsibilities:
- Contact commercial and consumer customers regarding past-due accounts and drive timely resolution of outstanding balances.
- Review account status, payment history, and billing details to identify collection priorities and recommend appropriate next steps.
- Work with customers to address invoice questions, clarify payment expectations, and support dispute resolution when needed.
- Maintain accurate documentation of collection activity, customer communications, and payment commitments within internal records.
- Coordinate with billing, customer service, and credit-related teams to resolve account issues that may delay payment.
- Monitor aging reports and follow established collection procedures to improve cash flow and reduce delinquency.
- Escalate high-risk or severely overdue accounts in accordance with company guidelines and account management practices.
- Experience handling collections for commercial and/or consumer accounts.
- Working knowledge of credit and collections procedures, including account follow-up and delinquency management.
- Familiarity with billing collection activities and resolving invoice-related concerns.
- Ability to communicate professionally and effectively with customers by phone and email.
- Strong attention to detail with accurate recordkeeping and documentation skills.
- Comfortable prioritizing a high volume of accounts in a deadline-driven setting.
- Proficiency with standard business systems and spreadsheets used to track account activity.