We are looking for a Collections Specialist to join our transport team in Houston, Texas in a contract-to-permanent capacity. This position focuses on business-to-business receivables management, helping reduce overdue balances while supporting consistent cash flow and positive customer relationships. The ideal candidate will bring strong collections experience, sound judgment, and the ability to work across departments to resolve payment issues efficiently.
Responsibilities:
- Oversee an assigned group of B2B customer accounts and drive timely follow-up on outstanding balances across domestic and international portfolios.
- Investigate payment issues by reviewing disputed invoices, deductions, short pays, and unapplied cash, then coordinate resolution with the appropriate teams.
- Evaluate account activity and payment behavior to identify trends, collection risks, and accounts that may require escalation.
- Keep account histories, collection activity, and supporting documentation current within accounts receivable and collection tracking systems.
- Partner with Sales, Customer Service, Credit, and Finance teams to remove barriers to payment and improve account resolution timelines.
- Reconcile customer account balances to confirm receivable accuracy and address discrepancies that affect aging.
- Produce regular updates on aging, collection progress, and account status for leadership and internal stakeholders.
- Assist with month-end accounts receivable tasks and follow internal financial controls, company policies, and standard procedures.
- Escalate significantly overdue or high-risk accounts to management and contribute ideas that strengthen collection results and the customer experience.
- Associate degree in Accounting, Finance, or a related field, or equivalent relevant experience with 3-5 years in corporate B2B collections.
- Working knowledge of accounts receivable processes, commercial collections practices, and dispute management.
- Experience using enterprise financial or ERP platforms such as Oracle, Microsoft Dynamics, or comparable systems.
- Strong Microsoft Excel skills, including the use of pivot tables, VLOOKUP, and basic reporting or data analysis functions.
- Clear written and verbal communication skills with the ability to negotiate effectively and manage customer interactions successfully.
- Strong organizational and analytical abilities with proven success handling multiple accounts and competing priorities.
- Background in logistics or transport collections is preferred, and experience with high-volume portfolios or GetPaid is a plus.