Collections Specialist (Contract-to-Hire) Location: Fishers, IN Schedule: Full-Time, Onsite Employment Type: Contract-to-Hire
Position Overview
Our client is seeking a Collections Specialist to join their growing accounting team. This role is responsible for managing customer accounts, collecting outstanding balances, resolving billing issues, and supporting the accounts receivable process. The ideal candidate is detail-oriented, professional, and comfortable communicating with customers to ensure timely payment while maintaining positive business relationships.
This is an excellent opportunity for someone with collections, accounts receivable, or billing experience who is looking for a long-term opportunity with a stable and growing organization.
Key Responsibilities
Accounts Receivable & Collections
- Contact customers by phone and email regarding past-due invoices and outstanding balances.
- Monitor aging reports and prioritize collection activities based on account status and payment history.
- Document collection efforts, payment commitments, disputes, and account notes within the ERP system.
- Investigate and resolve short payments, unapplied cash, deductions, and billing discrepancies.
- Follow up on payment commitments and escalate high-risk or significantly past-due accounts as needed.
- Support departmental goals related to reducing aged receivables and improving cash flow.
Billing & Invoicing Support
- Prepare and process customer invoices accurately and in a timely manner.
- Verify billing documentation, purchase orders, service reports, contracts, and customer requirements prior to invoicing.
- Submit invoices through customer billing portals, EDI systems, and other required platforms.
- Process credit memos, billing adjustments, and miscellaneous invoices as needed.
- Partner with internal Sales, Service, and Customer Service teams to resolve billing questions and documentation issues.
Cash Application & Account Reconciliation
- Assist with applying customer payments and researching unapplied cash.
- Reconcile customer accounts and resolve account discrepancies.
- Support month-end reporting and accounts receivable reconciliations.
- Maintain accurate customer account records and payment history.
Qualifications
- 2+ years of collections, accounts receivable, billing, or related accounting experience.
- Strong communication skills with the ability to handle collection conversations professionally.
- Experience working with ERP systems and Microsoft Excel.
- Ability to prioritize workloads and manage multiple accounts simultaneously.
- Strong attention to detail and problem-solving skills.
- Associate's degree in Accounting, Finance, or Business preferred but not required.
What We're Looking For
- Experience managing business-to-business (B2B) collections.
- Comfortable making outbound collection calls and following up persistently.
- Ability to work independently while collaborating with internal departments.
- Strong organizational skills and sense of urgency.