We are looking for an experienced Client Technologies Specialist to provide high-touch desktop support and technical service for end users in Augusta, Maine. This Long-term Contract position focuses on resolving hardware and peripheral issues, supporting workstation upgrades, and delivering clear communication throughout the support process. The ideal candidate brings strong troubleshooting ability, thorough documentation practices, and a customer-focused approach to onsite technical assistance.
Responsibilities:
- Deliver onsite deskside support for desktop systems, printers, and peripheral devices, ensuring timely resolution of user-reported issues.
- Diagnose hardware malfunctions and technical performance problems, then implement effective fixes or coordinate next steps with appropriate teams.
- Record incidents, actions taken, and status updates accurately within the ticketing system to maintain complete service documentation.
- Support computer refreshes, equipment upgrades, and device setup activities while minimizing disruption to daily operations.
- Coordinate with vendors and internal contacts to manage repairs, replacement parts, and procurement-related technical needs.
- Assist with backup technology processes and workstation recovery efforts to help protect business continuity.
- Create and maintain user-focused support materials and technical documentation in clear, accessible formats, including PDF deliverables when needed.
- Provide guidance and basic training to end users on desktop hardware, peripheral equipment, and standard technology practices.
- Handle and organize technical materials and equipment according to established quality standards and operational procedures.
- Proven experience providing onsite desktop support or deskside technical assistance in a detail-focused environment.
- Strong ability to troubleshoot desktop hardware, printer hardware, and peripheral equipment issues efficiently.
- Experience using a ticketing system to document incidents, track progress, and communicate resolutions.
- Solid written and verbal communication skills, with the ability to share updates clearly with users and stakeholders.
- Familiarity with hardware upgrades, device deployment, and coordination of technical support activities.
- Ability to produce accurate documentation and user support materials with attention to detail.
- Experience working with vendors, procurement processes, or equipment replacement coordination is preferred.
- Comfortable supporting end users in person while maintaining strong service, organization, and quality.