We are looking for a Client Services Specialist to support event participants, exhibitors, and internal teams by delivering responsive, high-quality service throughout the event lifecycle. This is a Contract position based in Irving, Texas offering an initial 12-week assignment with potential for longer-term opportunity. The person in this role will help ensure registration, exhibitor services, and event communications run smoothly while contributing ideas that strengthen the overall customer experience.
Responsibilities:
- Serve as a primary point of contact for attendees, exhibitors, and staff, providing timely follow-up and driving issues through to completion.
- Review event-related web pages and online resources to confirm content is accurate, functional, and easy for users to navigate.
- Resolve customer concerns by assessing problems carefully, identifying practical solutions, and communicating next steps clearly.
- Work closely with internal departments and external partners to improve service delivery and introduce more effective support processes.
- Manage registration activity across multiple platforms, entering and updating information with strong attention to accuracy.
- Track exhibitor timelines, requests, and communications to keep key stakeholders informed and aligned.
- Coordinate with operations partners to prepare pricing materials and support the development of competitive service offerings.
- Create and maintain exhibitor service documentation for assigned events, including vendor details, service information, and booth participation guidelines.
- Attend conferences, trade shows, vendor meetings, or client locations as needed to support event execution.
- Take on additional assignments that support team objectives and evolving business needs.
- Associate degree or comparable practical experience.
- At least 2 years of experience in customer service, event support, exhibitor coordination, or project-based client service work.
- Solid computer proficiency with the ability to learn and navigate multiple systems efficiently.
- Strong verbal and written communication skills for interacting with customers, vendors, and internal teams.
- Demonstrated ability to stay organized, manage details carefully, and handle multiple priorities at once.
- Effective problem-solving skills with a customer-focused approach to resolving issues.
- Experience related to billing, account reconciliation, accounts payable, accounts receivable, or general accounting support is a plus.