Archived listing. The details below describe a past opening.
More than customer service - become the person clients remember. A well-established North County organization is adding a Customer Experience & Client Services Specialist to its growing team. This opportunity is ideal for someone who enjoys building relationships, solving problems, and keeping customers informed from the first interaction through final resolution. The company is looking for someone who can balance a friendly, approachable communication style with strong follow-through and organization. You'll be working with customers, internal departments, and operations teams to coordinate requests, resolve issues, and make sure nothing falls through the cracks. This is a great fit for someone who enjoys a fast-moving office environment and wants a position that offers variety throughout the day.
The ideal candidate is confident on the phone, comfortable managing a busy inbox, and knows how to turn a frustrated customer interaction into a productive conversation. You'll have ownership over customer requests rather than simply transferring calls or passing issues along.
What you'll be doing:
- Serve as a primary point of contact for incoming customer calls, emails, and service inquiries.
- Respond to questions regarding orders, account information, scheduling, billing, and service updates.
- Enter customer requests, orders, and account changes into internal systems.
- Monitor open cases and follow up with internal departments to ensure timely resolution.
- Coordinate service appointments, deliveries, customer requests, and scheduling changes.
- Investigate discrepancies and communicate solutions in a clear, professional manner.
- Maintain accurate customer records, notes, and correspondence.
- Assist with invoice questions, payment follow-ups, and basic account reconciliation.
- Prepare daily activity reports and communicate recurring customer concerns to management.
- Work closely with sales, operations, and administrative teams to improve the overall customer experience.
- 2+ years of customer service, client support, account coordination, or administrative experience.
- Strong phone and email communication skills.
- Ability to remain calm, professional, and solution-oriented when handling challenging conversations.
- Experience with Microsoft Office and customer databases or CRM systems.
- Strong data entry accuracy and attention to detail.
- Ability to prioritize multiple customer requests in a deadline-driven environment.
- A team-first attitude with the confidence to independently resolve routine issues.