Robert Half is partnering with a Mendota Heights, MN client in search of a Claims Processing Supervisor to lead daily production activities for their internal team. They seek both a 1st shift and a 2nd shift supervisor, and would also be open to a candidate that is only available to supervise on the weekends. This role is for a temporary position that will run from mid-October through November. This position combines hands-on claims processing work with team oversight, requiring someone who can guide staff, keep workflows on track, and maintain quality in a fast-paced environment. The ideal candidate brings strong leadership, sound judgment, and the ability to balance operational priorities while supporting consistent service and accurate claim handling.
Responsibilities:
- Lead the shift by assigning work, answering procedural questions, and reinforcing established processing guidelines.
- Oversee daily production flow to help ensure claims-related tasks are completed accurately, on time, and in alignment with team priorities.
- Track attendance, output, accuracy, and overall completion of assigned work, addressing issues as they arise.
- Support the onboarding of contract staff and provide ongoing coaching to strengthen process understanding and performance.
- Recognize situations that fall outside standard procedures and elevate unresolved matters through the appropriate channels.
- Share important updates with the team regarding workflow expectations, operational priorities, and recurring processing concerns.
- Record notable issues related to staffing, systems, quality, or production flow to support follow-up and resolution.
- Perform core claims processing duties, including incoming document handling, sorting, data entry, claim review, validation, issue resolution, and final processing.
- Assist team members with more complex claims while promoting accurate decisions based on documented requirements and available information.
- Contribute to quality review efforts by identifying errors, providing corrective guidance, and maintaining strong personal productivity while supervising the shift.
- 3+ years of relevant experience in team leadership experience in a retail or service/output based industry is desired.
- Demonstrated ability to lead staff, provide clear direction, answer process-related questions, and escalate issues appropriately.
- Strong communication, organizational, and problem-solving skills with the ability to manage competing priorities effectively.
- High level of accuracy in data entry and general computer use, with close attention to detail in repetitive processing tasks.
- Ability to work successfully in a deadline-driven setting where quality, productivity, and turnaround times are closely monitored.
- High school diploma or equivalent required.
- Previous experience in a supervisor, team lead, shift lead, trainer, or workflow coordination role is preferred.
- Familiarity with claims processing or document review, banking operations, legal support or records managementis preferred.