We are looking for a compassionate and organized Case Manager to support families experiencing homelessness through housing stabilization and coordinated care in California. This contract position will focus on helping participants overcome barriers to stable housing by connecting them with community, health, employment, and specialized support resources. The person in this role will work closely with clients, landlords, and internal team members to promote long-term independence, consistent engagement, and high-quality service delivery.
Responsibilities:
- Manage the full intake process for newly referred participants, including screening, eligibility review, assessments, and creation of accurate electronic case records.
- Conduct outreach in community settings to engage individuals experiencing homelessness and encourage participation in available housing and support programs.
- Carry an assigned caseload and deliver ongoing case management services tailored to each household’s needs and goals.
- Partner with clients to build individualized service plans and budgets that support housing retention, financial stability, and greater self-sufficiency.
- Meet regularly with participants through office appointments, field visits, and home visits to review progress related to employment, education, and personal goals.
- Coordinate referrals and access to supportive resources such as benefits enrollment, crisis response, healthcare, behavioral health, substance use treatment, and vocational services.
- Work alongside housing staff to foster productive relationships with landlords and help resolve issues that may affect tenancy success.
- Maintain thorough, confidential documentation and complete required reports, database updates, and program records within established timelines.
- Support group-based services, housing clinics, and program activities while contributing feedback to improve service quality and responsiveness to client needs.
- Participate in trainings, team meetings, safety practices, and administrative tasks such as timely timesheet submission and other assigned duties.
- Experience providing administrative support, case coordination, or direct client services in a community-based, social services, or non-profit setting.
- Strong ability to manage documentation, data entry, and electronic records with a high level of accuracy and attention to detail.
- Comfortable handling inbound calls, responding to inquiries effectively, and supporting general office and reception-related functions as needed.
- Ability to work effectively with individuals experiencing homelessness, crisis situations, or multiple barriers to stability.
- Knowledge of community resources, supportive service coordination, and client-centered service planning is highly valued.
- Effective communication and interpersonal skills, with the ability to collaborate across teams and build trust with clients and external partners.
- Bachelor’s degree in Social Services or a related field is preferred.
- Ability to maintain confidentiality and follow applicable reporting standards, policies, and conduct expectations with strong attention to detail.