Archived listing. The details below describe a past opening.
We are looking for a Business Systems Analyst to support mission-critical business applications within a federal government environment. This role is responsible for the administration, maintenance, optimization, and support of enterprise applications including iManage, eRooms, Confluence, and Jira.
Key Responsibilities:
· Administer, maintain, and support business-critical applications including iManage, eRooms, Confluence, and Jira. · Perform system configuration, upgrades, patching, and ongoing maintenance activities. · Monitor application health, performance metrics, logs, and system availability. · Troubleshoot and resolve issues related to application functionality, integrations, user access, and performance. · Manage user accounts, permissions, and role-based access controls. · Optimize system performance and implement enhancements to improve reliability and user experience. · Support backup, recovery, and disaster recovery processes for business applications. · Configure and maintain workflows, automations, and integrations within Jira and Confluence. · Create and maintain technical documentation, operational procedures, and troubleshooting guides. · Apply security updates and ensure applications remain compliant with organizational standards. · Participate in change management activities and support system implementation initiatives.
Core Qualifications:
· Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; equivalent experience may be considered. · 3+ years of experience administering enterprise business applications. · Hands-on experience supporting one or more of the following platforms: iManage, eRooms, Confluence, and Jira. · Experience with application configuration, maintenance, troubleshooting, and user support. · Familiarity with SQL and basic scripting languages such as Python or PowerShell. · Experience monitoring system performance and implementing performance improvements. · Understanding of networking fundamentals, application security, and system integration concepts. · Strong problem-solving and diagnostic skills. · Excellent written and verbal communication skills. · Ability to manage multiple priorities in a fast-paced environment. · Experience working with cross-functional teams including IT, development, and business stakeholders. · U.S. Citizenship and the ability to obtain and maintain a Public Trust clearance.
Preferred Qualifications:
· Active Public Trust clearance, preferably with the Department of Justice. · Experience administering iManage document management systems. · Experience developing or maintaining Jira workflows, automations, and custom configurations. · Familiarity with ITIL or other IT Service Management frameworks. · Experience supporting cloud-based or hybrid application environments. · Experience supporting federal government customers or regulated environments. · Prior experience with application integrations and business process automation.