We are looking for a Business Analyst to join a team focused on improving internal technology solutions, strengthening data connectivity, and refining business processes across a largely custom software environment. This contract opportunity with potential for a permanent role is based in Reading, Pennsylvania, and will partner closely with business stakeholders across North America as well as a development team to turn operational needs into well-defined solutions. The role is ideal for someone who can quickly understand new systems, balance multiple initiatives, and communicate clearly in a dynamic setting.
Responsibilities:
- Partner with business teams to uncover needs, define objectives, and translate requests into detailed functional and technical requirements.
- Contribute to data integration efforts by helping organize, analyze, and support the movement of commercial and customer information between systems.
- Plan and facilitate user acceptance testing by preparing test scenarios, tracking defects, and confirming that delivered solutions align with expected outcomes.
- Monitor project activity by coordinating priorities, maintaining timelines, and keeping stakeholders informed on progress and next steps.
- Produce clear internal documentation, including intranet content and end-user guides, to encourage effective use of company applications.
- Attend cross-functional meetings to build knowledge of internal platforms and provide day-to-day support for business applications.
- Work with technical teams to clarify business intent, answer requirement questions, and help move enhancements through delivery.
- Help identify process improvement opportunities that increase efficiency and support stronger application adoption across the organization.
- Detail-oriented experience in business analysis, requirements definition, and support of technology-focused initiatives.
- Demonstrated ability to gather requirements and convert business needs into structured documentation and actionable deliverables.
- Strong written and verbal communication skills, with the ability to work effectively with both business users and technical teams.
- Solid organizational and problem-solving abilities, including the capacity to manage several priorities in a fast-paced environment.
- Willingness and aptitude to learn custom systems and become effective in unfamiliar application landscapes.
- Experience with Microsoft SQL or database concepts is preferred.
- Familiarity with APIs, data integration practices, or related technical interfaces is an advantage.
- Background in technical requirements gathering and application support is highly valued.