Archived listing. The details below describe a past opening.
We are looking for an experienced Billing Supervisor/Manager to oversee claims and billing operations in Spokane, Washington. This role is responsible for guiding a team, maintaining efficient workflows, and ensuring high standards for accuracy, service, and productivity. The ideal candidate brings strong knowledge of insurance claim processes, along with the leadership skills needed to develop staff and resolve operational challenges.
Responsibilities:
- Direct day-to-day activities for the claims and billing team, ensuring work is assigned effectively and completed on schedule.
- Guide Insurance Specialists through ongoing support, clear direction, and practical coaching to strengthen performance.
- Track output, accuracy, and service levels while addressing gaps and promoting consistent quality across the department.
- Resolve billing and claim-related concerns, identify root causes, and elevate complex issues to leadership when necessary.
- Organize onboarding and training for new employees and provide continued development opportunities for existing staff.
- Facilitate team huddles and follow-up discussions to share updates, reinforce priorities, and monitor open issues.
- Act as a key point of contact between frontline staff, leadership, and patients to support smooth communication.
- Contribute to the creation and refinement of departmental procedures, workflows, and operating standards.
- Partner with management on special assignments and process improvement efforts that support business objectives.
BENEFITS OFFERED:
- Healthcare Benefits: medical/dental/vision
- Other Insurance: Life, AD & D, and diability, HSA/FSA, pet insurance
- Retirement Plan: 401k + match
- PTO: PTO + paid holidays
- Prior experience supervising teams within medical billing, insurance claims, or revenue cycle operations.
- Strong understanding of physician billing practices, medical claims processing, and insurance reimbursement workflows.
- Ability to communicate clearly, manage conflict professionally, and build productive working relationships.
- Strong organizational skills with the ability to balance competing demands in a high-volume environment.
- Demonstrated attention to detail and sound judgment when reviewing billing activity and staff performance.
- Proficiency in coaching, training, and developing team members to meet departmental expectations.