We are looking for a Billing/Collections Manager to oversee invoicing and accounts receivable activities for our Kansas City, Missouri team. This role is responsible for keeping billing operations accurate, timely, and well organized while supporting healthy cash flow and dependable financial reporting. The ideal candidate brings strong analytical skills, a detail-oriented approach, and the ability to work across departments to resolve billing issues and improve day-to-day processes.
Responsibilities:
- Lead the end-to-end invoicing process, ensuring customer bills are issued correctly and in alignment with contract terms and established schedules.
- Examine billing records for completeness and accuracy, addressing discrepancies before invoices are finalized and sent to customers.
- Manage account corrections by preparing credit memos, billing adjustments, and revised invoices when needed.
- Track outstanding receivables, follow up on overdue accounts, and escalate collection concerns in accordance with company guidelines.
- Post and apply incoming payments promptly, then reconcile receipts against open balances while researching unapplied or incorrectly posted cash.
- Work closely with Sales, Customer Success, and Operations to resolve customer account questions and remove obstacles affecting payment or billing accuracy.
- Support month-end accounting activities tied to accounts receivable and revenue by maintaining reliable records and meeting reporting deadlines.
- Identify patterns in billing issues, contract setup concerns, or revenue-impacting discrepancies and recommend practical solutions.
- Strengthen internal controls by documenting procedures, maintaining organized records, and contributing to process improvement and special projects.
- Bachelor’s degree required.
- At least 5 years of experience in billing, collections, accounts receivable, or a closely related accounting function.
- Strong Excel skills and hands-on experience with accounting platforms such as QuickBooks, NetSuite, or similar systems.
- Demonstrated ability to manage detailed financial data accurately while balancing multiple deadlines in a month-end environment.
- Effective written and verbal communication skills with the ability to collaborate across teams.
- Self-directed work style with the ability to stay productive in a remote setting.
- Experience with process optimization, including the use of technology or AI tools to improve efficiency, is preferred.
- Background in a startup or other fast-paced, high-growth environment is a plus.