We are looking for a bilingual individual to serve as the first point of contact for a busy office in Chicago, Illinois. This Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and creates a welcoming experience for visitors and callers. The role combines front desk coordination, administrative support, and accurate record handling to help daily operations run smoothly.
Responsibilities:
- Greet visitors, clients, and staff in a courteous manner while maintaining an organized and efficient front desk presence.
- Manage incoming phone calls in two languages, direct inquiries to the appropriate departments, and take clear messages when needed.
- Provide day-to-day administrative support by preparing documents, handling correspondence, and assisting with general office coordination.
- Enter and update information in office records with a strong focus on accuracy, completeness, and timeliness.
- Schedule appointments, coordinate calendars, and support meeting logistics to keep activities running efficiently.
- Monitor front office activity, respond to routine questions, and help resolve basic administrative issues promptly.
- Maintain office supplies and support filing, scanning, and document organization to ensure easy access to important information.
- Fluency in English and Spanish with the ability to communicate effectively with callers, visitors, and internal staff.
- Previous experience in a receptionist, front desk, or administrative support role.
- Comfortable handling a high volume of inbound calls while remaining courteous and organized.
- Strong data entry skills with attention to detail and accuracy.
- Proficiency with standard office software and general administrative office procedures.
- Ability to manage multiple tasks, prioritize effectively, and work independently in a busy environment.
- Detail-oriented demeanor, dependable attendance, and strong customer service skills.