Archived listing. The details below describe a past opening.
We are looking for an experienced and service-oriented Administrative Assistant to support resident services at a residential property in Jersey City, New Jersey. This is a Contract position and requires onsite presence in a customer-facing setting. The person in this role will help keep daily office operations running smoothly while serving as a welcoming and dependable point of contact for residents, guests, and the property management team.
Responsibilities:
- Welcome residents and visitors, address routine questions, and provide timely assistance with day-to-day service needs.
- Support the onsite management staff with scheduling, correspondence, document preparation, and other office coordination tasks.
- Receive resident concerns, route requests to the appropriate team members, and track follow-up to help ensure issues are resolved.
- Manage sensitive or challenging interactions with care, patience, and a calm approach.
- Maintain organized records and enter accurate information into internal property management systems and office files.
- Assist with front desk and receptionist activities, including answering inbound calls and directing inquiries appropriately.
- Help keep the office orderly and efficient by handling general administrative duties and maintaining shared documentation.
- Provide additional administrative support to the management team during a leadership transition as needed.
- Prior experience in an administrative, receptionist, or resident-facing support role.
- Strong verbal and written communication skills with a detail-oriented and approachable demeanor.
- Ability to deliver excellent customer service when interacting with residents, guests, and internal staff.
- Confidence handling difficult conversations while remaining composed and solutions-focused.
- Proficiency with basic office technology, data entry, and learning new internal systems quickly.
- Strong organizational skills with the ability to manage multiple tasks and follow through on details.
- Dependable work habits and comfort working onsite in a business casual, customer-facing environment.