Paul Grenga with Robert Half Permanent Placement is partnering with a great company in East Syracuse, NY on their search for a Customer Service Support Representative to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an in-office role with starting wage of $21 - $23 per hour based on experience and includes a comprehensive total benefits package. Responsibilities include but not limited to: Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitment Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments Serve as very occasional backup to small deliveries driver and light warehouse work
Benefits / Perks:
Comprehensive benefits plan including health/dental/vision and 401K with 3% match Company university training for detail oriented growth
Skills / Requirements:
Demonstrated ability to build and maintain strong, collaborative relationships with customers and colleagues Committed to personal growth and actively contributing to a supportive, positive workplace culture Exceptional verbal and written communication skills, with a clear and detail oriented style New York State Drivers License required. Ability to lift up to 50 lbs. Proficient in Microsoft Office applications, including Outlook, Word, and Excel Apply today!