We are looking for an experienced finance operations leader to oversee a high-performing outsourced shared services environment for a publicly traded company in Louisville, Kentucky. This role is centered on strengthening service delivery, reinforcing financial controls, and improving the efficiency of core accounting processes across multiple transaction areas. The ideal candidate will serve as the primary liaison with an external provider while collaborating with internal stakeholders to elevate performance, support compliance, and advance process improvement initiatives.
Responsibilities:
- Direct the day-to-day governance of an outsourced finance and shared services team, ensuring dependable execution across core accounting operations.
- Act as the main onshore contact for the external service provider, building a productive partnership focused on accountability and consistent results.
- Oversee operational areas such as accounts payable, accounts receivable, cash application, reconciliations, journal entries, master data, employee expenses, fixed assets, payroll support, and month-end close activities.
- Establish and monitor service expectations through defined metrics, including SLAs, KPIs, scorecards, quality standards, productivity measures, and capacity planning.
- Work closely with the outsourced provider to address resourcing needs, resolve performance concerns, and drive ongoing operational enhancements.
- Strengthen the control environment by promoting compliance, audit preparedness, and appropriate segregation of duties across finance processes.
- Partner with Accounting, Treasury, FP&A, IT, Procurement, Internal Audit, and other business teams to align finance operations with organizational goals.
- Identify and implement opportunities to streamline workflows, introduce automation, and support broader finance transformation efforts.
- Lead and support an onshore Finance Operations and Controls Analyst to ensure effective execution of priorities and controls oversight.
- 7+ years of progressive experience in accounting, finance operations, or shared services leadership roles.
- Strong background in month-end close, general ledger activity, account reconciliations, and journal entry review.
- Experience overseeing accounts payable, accounts receivable, and other transaction-based accounting functions in a corporate environment.
- Demonstrated knowledge of internal controls, corporate governance, audit support, and segregation of duties requirements.
- Proven ability to manage third-party or outsourced service providers and hold teams accountable to performance standards.
- Effective cross-functional collaboration skills, with the ability to work across finance, technology, and operational stakeholders.
- Familiarity with NetSuite is preferred, and experience with tools such as BlackLine, FloQast, or Coupa is a plus.