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What this job involves:
Reporting daily to senior leadership, the Program Delivery Manager has been created to lead and oversee all areas to ensure that the program services to Amazon Global Real Estate and Facilities (GREF) and the customer run smoothly. Expressions promotes an innovative mindset at Amazon, producing dynamic art experiences that exercise individual creativity, encourage invention and strengthen teams through imaginative collaboration in the workplace. You will be responsible for leading the program through activities such as community partner workshops, drop-in activities, team building exercises, and campus-wide events developed to help the client's employees experience a more creatively fulfilling workplace while engaging with the local art community. This role requires you to deliver successful ongoing quality, high-volume arts programming in the Bellevue location with regular evening hours and occasional work out of Seattle while taking ownership for onsite visitor experience via positive and encouraging hospitality. You will maintain a high level of customer satisfaction at scale through the holistic upkeep and supply management of the Expressions Lab and other Expressions spaces while leading the team in online and in-person customer communications and administrative systems coordination. Your ability to develop educational outcome-driven curriculum for various programs and space engagements while maintaining Standard Operating Procedures (SOPs) to preserve standardized methodology to support global scaling is essential to success in this role.
What your day-to-day will look like:
- Lead and deliver successful ongoing quality, high-volume arts programming in the Bellevue location with regular evening hours and occasional work out of Seattle
- Own responsibility for onsite visitor experience via positive and encouraging hospitality
- Maintain a high level of customer satisfaction at scale through the holistic upkeep and supply management of the Expressions Lab and other Expressions spaces
- Lead and support the team with online and in-person customer communications as well as administrative systems coordination
- Oversee input and tracking of attendance metrics
- Lead the development of educational outcome-driven curriculum for various programs and space engagements
- Manage updates and ordering of printed materials
- Maintain and optimize Standard Operating Procedures (SOPs) as needed to preserve standardized methodology to support global scaling
- Oversee and participate in campus events, campus program collaborations, and other tasks and duties as assigned/required
- Lead and develop the Expressions team to ensure consistent delivery of program excellence
- Manage vendor relationships and community partnerships
- Develop strategic plans for program growth and enhancement
- Ensure budget compliance and effective resource allocation
- Drive continuous improvement initiatives across all program activities
Required Qualifications:
- Five (5) or more years of art program management experience (preferably in community engagement, education implementation and/or hospitality)
- Three (3) or more
... For full info follow application link.JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.