Archived listing. The details below describe a past opening.
We are looking for a knowledgeable and detail-oriented ERP Analyst to manage and support Tyler Munis systems in Saint Petersburg, Florida. This role involves overseeing system functionality, ensuring seamless operations, and collaborating with stakeholders to optimize processes. The ideal candidate demonstrates technical expertise, strong problem-solving skills, and a commitment to delivering excellent service.
Responsibilities:
- Administer, configure, and maintain Tyler Munis ERP modules to ensure system reliability and performance.
- Perform system updates, patches, and upgrades while managing environment refreshes.
- Monitor system functionality, troubleshoot technical issues, and coordinate resolutions with Tyler Technologies.
- Manage user roles, permissions, security settings, and workflow configurations to maintain system integrity.
- Develop and maintain documentation for system configurations, procedures, and workflows.
- Provide Tier 2 and Tier 3 technical support to resolve functional and technical challenges.
- Collaborate with departments to analyze business needs, improve processes, and implement system enhancements.
- Support integration efforts between Tyler Munis and other systems, such as financial and document management platforms.
- Assist with report creation using tools like Crystal Reports and Munis reporting utilities.
- Participate in disaster recovery planning and testing for ERP systems.
- Minimum of three years of experience administering and supporting Tyler Munis systems.
- Strong knowledge of Tyler Munis modules, system architecture, and administrative tools.
- Proven ability to troubleshoot complex technical and functional issues.
- Excellent communication and customer service skills, with the ability to work collaboratively across departments.
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent relevant experience.
- Familiarity with integrations and reporting tools such as Crystal Reports.
- Understanding of cybersecurity best practices in ERP systems.
- Experience in municipal or public-sector environments is preferred.