We are looking for an experienced Clinic Manager to lead daily operations and support a high-performing patient care environment. This role is responsible for keeping front-office functions organized, improving clinic efficiency, and ensuring patients receive a smooth and attentive experience from check-in through follow-up. The ideal candidate brings strong leadership skills, operational insight, and a solid background in healthcare administration within a clinical setting.
Responsibilities:
- Direct daily clinic operations across scheduling, patient flow, office readiness, and administrative coordination to maintain an efficient and welcoming environment.
- Lead, coach, and support front-desk and administrative team members while setting clear expectations and reinforcing accountability for performance.
- Oversee key healthcare administrative functions, including insurance verification, authorizations, collections, patient records, and compliance with office procedures.
- Monitor operational performance indicators such as appointment utilization, cancellation patterns, patient satisfaction, retention, and staff productivity, then implement improvements based on results.
- Strengthen patient retention efforts by supporting referral development, community engagement, reputation management, and local outreach initiatives.
- Step in to assist with reception and front-desk coverage when staffing needs arise or workflow demands additional support.
- Develop and refine standard operating procedures to improve consistency, service quality, and overall clinic efficiency.
- Participate in hiring, onboarding, and training activities to build a capable and well-prepared administrative team.
- Coordinate office supply management and support administrative processes that contribute to smooth day-to-day clinic operations, including accounts payable tasks as needed.
- Prior experience managing operations within a healthcare clinic, medical practice, rehabilitation center, chiropractic office, or physical therapy setting.
- Demonstrated success supervising, developing, and evaluating administrative or front-office staff in a patient-facing environment.
- Strong knowledge of scheduling processes, insurance verification, prior authorizations, patient intake documentation, collections, and compliance standards.
- Ability to analyze clinic performance metrics and use data to improve workflow, service levels, and operational outcomes.
- Comfortable supporting business growth through patient retention efforts, referral relationship building, and community-facing initiatives.
- Capable of handling front-desk responsibilities when needed while maintaining professionalism and service quality.
- Experience creating procedures, improving office processes, and helping implement operational best practices.
- Strong organizational, communication, and multitasking skills with the ability to manage competing priorities effectively.