We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.
Responsibilities:
- Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.
- Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.
- Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.
- Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.
- Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.
- Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.
- Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.
- Assist with user and device administration within Active Directory and work within established enterprise IT standards.
- Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner
- Experience providing Tier 1 desktop or help desk support in an enterprise environment.
- Strong hands-on knowledge of Windows 10 and Windows 11 troubleshooting and support.
- Working knowledge of Microsoft 365 and common end-user productivity tools.
- Experience using Intune and endpoint management or software deployment platforms such as SCCM.
- Familiarity with asset management processes and inventory tracking for IT equipment.
- Ability to support barcode scanners, handheld devices, and conference room AV technology.
- Basic understanding of networking concepts, including wired and wireless troubleshooting, VPN connectivity, and Meraki environments.
- Experience with Active Directory and ServiceNow or similar ticketing systems.