We are looking for a Senior Client Services Specialist to join our team in Las Vegas, Nevada. for a Contract assignment with the potential to extend into a longer-term opportunity. This position supports commercial event portfolios by delivering high-quality client service, coordinating exhibitor needs, and helping create smooth event experiences from planning through on-site execution. The role is ideal for someone who thrives in a fast-paced environment, communicates confidently with clients and internal teams, and brings a practical approach to solving operational challenges.
Responsibilities:
- Act as the main point of contact for assigned commercial clients, guiding them through event-related services and ensuring their questions and needs are addressed promptly.
- Build strong client relationships through proactive communication, sharing important event information and helping participants prepare effectively for upcoming programs.
- Gather feedback from exhibitors and internal stakeholders, review service workflows, and identify opportunities to improve efficiency and the overall customer experience.
- Partner with cross-functional teams to coordinate logistics, resolve service issues, and maintain consistent support across multiple event activities.
- Travel to event locations as needed to provide on-site leadership, support front-line operations, and help ensure a well-organized attendee and exhibitor experience.
- Work closely with external vendors and service partners to support event readiness, maintain service standards, and align execution with event requirements.
- Assist with the preparation and review of exhibitor support materials, including service documentation and compliance-related guidance for event participation.
- Monitor operational details throughout the event cycle and respond quickly to changing priorities to keep deliverables on track.
- Associate degree or comparable hands-on experience in event coordination, customer support, or a related field.
- At least 3 years of experience in customer service, exhibitor services, event operations, or a similar fast-moving environment.
- Demonstrated ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.
- Strong problem-solving skills with the ability to respond effectively to unexpected issues during planning or on-site execution.
- Comfort using business systems and event-related platforms; experience with exhibitor management or registration tools is a plus.
- Working knowledge of floor plans, booth logistics, and exhibitor-facing service materials.
- Excellent written and verbal communication skills with a collaborative, service-oriented approach.
- Familiarity with financial support tasks such as billing, reconciliation, accounts payable, or accounts receivable is beneficial.