We are looking for a detail-oriented Program Specialist to support a busy non-profit team in Dayton, Ohio as application volume continues to grow. This Long-term Contract position focuses on reviewing submissions, confirming program eligibility, and helping applicants move through the assistance process with accuracy and care. The ideal candidate is comfortable handling high-volume data entry, communicating with individuals who may be under stress, and staying organized in a fast-paced environment.
Responsibilities:
- Review incoming applications thoroughly and enter applicant information into internal records with a high degree of accuracy.
- Verify that each submission meets program guidelines, including income-based eligibility requirements, before advancing the file.
- Contact applicants to gather missing documentation or clarify incomplete details so processing can continue without unnecessary delays.
- Arrange meetings or follow-up conversations when additional discussion is needed to support the application process.
- Process requests for assistance efficiently while helping reduce a significant backlog of pending applications.
- Maintain organized case information and update application statuses to ensure timely tracking and resolution.
- Provide attentive, empathetic service to applicants who may be frustrated or facing difficult circumstances.
- Support the team’s efforts to manage heavy monthly application volume while meeting established turnaround expectations.
For immediate consideration, call 937.224.8326.
- Proven experience performing high-volume data entry with strong accuracy and attention to detail.
- Ability to manage competing priorities effectively and stay productive in a deadline-driven environment.
- Customer service skills with the professionalism to handle sensitive conversations calmly and respectfully.
- Comfort using computers and digital systems for data entry, record maintenance, and communication tasks.
- Strong organizational skills and follow-through when working with incomplete applications or missing information.
- Ability to exercise sound judgment when reviewing eligibility-related information and documentation.
- Reliable availability to work a Monday through Friday schedule for the duration of the assignment.