We are looking for a Collections Specialist to support receivables management and strengthen payment recovery efforts for a long-term contract opportunity in Missouri. This position focuses on maintaining positive customer relationships while resolving past-due balances across commercial and consumer accounts. The ideal candidate is organized, detail-oriented, and comfortable handling billing inquiries, documenting collection activity, and coordinating timely follow-up to improve account resolution.
Responsibilities:
- Manage outreach for overdue accounts by phone, email, and other approved communication methods to secure payment commitments and reduce delinquency.
- Review both commercial and consumer account activity to identify outstanding balances, payment trends, and appropriate next steps for resolution.
- Investigate billing questions and account discrepancies, working with internal teams to clarify charges and support accurate collections activity.
- Record all customer interactions, payment arrangements, and status updates in the appropriate system to maintain complete account documentation.
- Monitor promised payments and follow up promptly when commitments are missed or additional action is needed.
- Apply established collection practices to escalate high-risk or aging accounts while maintaining consistent service standards.
- Support credit and receivables processes by helping reconcile account information and ensuring collection efforts align with company policy.
- Experience handling collections for commercial accounts, consumer accounts, or both.
- Working knowledge of credit and collections procedures, including follow-up, account review, and payment resolution.
- Ability to address billing-related concerns and communicate account status clearly to customers and internal stakeholders.
- Strong verbal and written communication skills with a detail-oriented and tactful approach to sensitive conversations.
- Solid organizational skills with the ability to manage multiple accounts, deadlines, and follow-up activities.
- Proficiency in documenting collection actions accurately within business systems or account management tools.