email: valerie.montoya@rht (.com)
Robert Half is seeking a hands-on Store/Restaurant Systems Support Engineer (POS Specialist/Engineer) to provide Level 2/3 support for restaurant technology across multiple locations in the SoCal area. This role is a blend of field support, escalated troubleshooting, POS administration, and technology installations.
Client: Restaurant/Retail/Hospitality Position: POS Specialist Rate: $38-45/hr. (some flex) Location: 100% Onsite in Signal Hills, CA - Occasional Travel to Restaurant Locations Duration: Ongoing contract to support busy season/holidays into 2027 Interview Process: 1 Video Interview > Offer Hours: M-F, 8am -5pm - 40hrs;wk, Overtime and holidays Reason for Opening: Additional Headcount Pre Placement: Background Check
The ideal candidate has experience supporting restaurant POS environments, troubleshooting store technology issues, and working directly with restaurant teams to keep operations running smoothly. This individual will split time between onsite support, hardware and POS installations, escalated troubleshooting, and assisting corporate IT with technical support needs..
Key Responsibilities
- Provide Level 2/3 support for restaurant POS systems, payment devices, printers, tablets, kiosks, and store technology.
- Troubleshoot and resolve escalated hardware, software, networking, and connectivity issues.
- Travel to restaurant locations to perform installations, repairs, upgrades, and technical support.
- Install and configure POS equipment, payment terminals, tablets, TVs, and related peripherals.
- Support store networking environments, including Wi-Fi, switches, firewalls, Meraki, and internet connectivity.
- Assist with cabling, cable termination, and hardware deployments.
- Support POS administration, menu updates, pricing changes, and configuration management.
- Coordinate with vendors and third-party support providers to resolve technical issues.
- Support new store openings, remodels, technology refreshes, and rollout projects.
- Document support activities, troubleshooting efforts, and system changes.
- Provide occasional escalated help desk and endpoint support for corporate users.
- Maintain reliable support coverage during peak operational periods, including occasional weekends and critical business events.
email: valerie.montoya@rht (.com)