We are looking for a Patient Care Coordinator to support patient registration and front-desk access services in Minneapolis, Minnesota. This Contract position plays an important role in creating a welcoming experience while ensuring accurate demographic, insurance, and financial information is captured in the electronic medical record. The person in this role will guide patients through check-in, answer registration-related questions, and help address account or coverage issues with care and attention to detail.
Responsibilities:
- Welcome patients upon arrival and create a positive, detail-oriented first impression during the registration process.
- Obtain and enter demographic, insurance, and financial details accurately into the electronic medical record system.
- Conduct patient check-in, review required forms, and ensure all necessary paperwork is completed correctly.
- Guide patients to scheduled visits or procedures and provide support with additional appointment coordination when needed.
- Research and resolve registration discrepancies, claim-related concerns, and account issues while documenting outcomes in the record.
- Confirm insurance eligibility, review benefit details, and explain coverage or estimated cost information to patients as appropriate.
- Collect copayments, deductibles, and other patient payments, and provide guidance on available financial assistance options.
- Support patients through financial assistance screening and application steps, referring complex matters to the appropriate team when necessary.
- Obtain required signatures, process information requests, and coordinate with internal departments to gather relevant medical record documentation.
- Provide day-to-day guidance to team members or assist with onboarding and mentoring activities as assigned.
- At least 6 months of customer service experience in an office, clinic, or hospital environment.
- Working knowledge of patient-facing administrative tasks such as registration, scheduling, or intake support.
- Intermediate proficiency with Microsoft Office applications.
- Ability to work with insurance information, billing-related details, and electronic medical records with strong accuracy.
- Strong communication skills with the ability to assist patients professionally and handle sensitive information with discretion.
- Ability to remain active throughout the workday, including frequent standing, walking, bending, and turning.
- Capability to lift up to 10 pounds occasionally and 2 to 5 pounds frequently.
- Previous experience with Epic, revenue cycle operations, or general medical office support is preferred.