We are looking for an experienced Office Manager to support the day-to-day operations of a busy surgical practice in West Harrison, New York. This role will oversee administrative coordination, patient-facing workflows, and provider scheduling to help create an efficient and welcoming care environment. The ideal candidate brings prior experience in a medical office and can balance patient service, operational organization, and communication across clinical and front-office teams.
Responsibilities:
- Oversee daily front-office activity, including patient check-in, registration, and appointment coordination to support smooth practice operations.
- Organize physician and provider calendars to improve scheduling efficiency, maintain access for patients, and align with clinical priorities.
- Guide patients through discharge steps and follow-up planning, ensuring timely communication after visits and procedures.
- Conduct outbound communication related to upcoming appointments, procedure preparation, pre-operative guidance, and post-visit follow-up.
- Work closely with physicians, physician assistants, and clinical staff to coordinate administrative needs tied to patient care.
- Support insurance verification, surgical case scheduling, and completion of required office documentation.
- Maintain complete and accurate patient information within electronic medical record systems and other administrative platforms.
- Monitor office workflows, identify operational bottlenecks, and recommend practical improvements that enhance efficiency and patient experience.
- At least 3 years of experience in a medical office, specialty clinic, or surgical practice environment.
- Strong knowledge of patient intake procedures, scheduling processes, discharge coordination, and healthcare office operations.
- Experience supporting physicians and advanced practice providers within a fast-paced clinical setting.
- Familiarity with medical terminology, clinical records, and documentation standards used in patient care environments.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Hands-on experience using electronic medical record systems; familiarity with ModMed is an advantage.
- Excellent communication, customer service, and multitasking abilities with a highly organized approach to work.