Seeking a temporary HR Employee Relations (ER) Team Member in the Ann Arbor MI area. This role is responsible for receiving, documenting, and triaging new employee relations cases, maintaining accurate case records, and providing timely case status updates. The temporary team member will help ensure intake processes are consistent, cases are properly categorized and routed, and tracking/reporting is kept current to support effective case management.
Responsibilities and Duties Case Intake & Triage
Case Documentation & Case Management Support
Create and maintain case records in the designated ER case management system, including attachments, notes, timelines, and contact logs.
Ensure case data quality by standardizing subject lines, summaries, issue codes, and documentation formatting.
Track key milestones and next steps (such as assignment date, outreach attempts, interview scheduled/completed, recommendations issued, closure status).
Maintain confidentiality and handle sensitive information appropriately.
Provide routine case status summaries to the HR team.
Maintain an “open cases” tracker
Monitor SLAs/expected timelines and flag delays, missing documentation, or bottlenecks.
Support process improvements by identifying recurring issues in intake quality, workflow gaps, and documentation of inconsistencies.
Assist with scheduling, meeting coordination, and preparation of case review materials as needed.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Bachelor’s degree in human resources or related field required. Minimum of 2-3 years of HR coordinator or administrative work. Working knowledge of multiple human resource disciplines, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws. Capability with PeopleSoft, MS Office applications (Word, Excel, PowerPoint) required.
- Bachelor’s degree in Human Resources or a related discipline.
- At least 2–3 years of experience in HR coordination, HR administration, or similar support work.
- Practical knowledge of employee relations principles, including conflict matters, investigations, and workplace issue resolution.
- Understanding of multiple HR functional areas such as performance management, labor or union relations, diversity topics, and employment law considerations.
- Strong analytical and problem-solving ability with the judgment to manage sensitive information appropriately.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- Experience working with HR systems such as PeopleSoft or comparable platforms.
- Ability to manage detailed documentation, prioritize competing tasks, and communicate case status clearly to internal stakeholders.