We are looking for a Dispatcher Manager to lead daily hub activity and guide a team of dispatch professionals in Chicago, Illinois. This contract opportunity is ideal for someone who enjoys balancing hands-on floor leadership with team development in a high-volume logistics setting. The person in this role will help keep operations running smoothly, support service performance, and foster a safe, accountable workplace.
5AM-130PM and 130PM-10PM
Responsibilities:
- Direct day-to-day hub operations by overseeing dispatcher workflows and keeping package movement aligned with scheduled departure times.
- Supervise, support, and prioritize work for a team of approximately 5 to 10 Dispatchers based on daily volume and staffing needs.
- Adjust assignments in real time and arrange coverage when absences or workload changes affect hub performance.
- Review output, throughput, and service metrics, then share updates and operational insights with leadership.
- Provide on-the-job coaching, performance guidance, and practical support to help team members improve effectiveness.
- Assist with training and onboarding for new team members to build readiness and consistency across the team.
- Lead safety conversations and reinforce established procedures, policy compliance, and expectations for daily execution.
- Address operational disruptions quickly, resolve routine issues, and escalate facility, staffing, equipment, or volume concerns when needed.
- Contribute to process improvement efforts that strengthen efficiency, reliability, and service quality across the hub.
- At least 2 years of experience in dispatching, logistics, transportation, warehouse operations, or a related leadership environment.
- Prior experience guiding, coaching, or training employees in a fast-paced operational setting.
- Working knowledge of dispatch platforms, transportation management systems, or comparable logistics software tools.
- Strong communication, decision-making, and problem-solving abilities with the capacity to manage multiple priorities.
- Comfortable working actively on the hub floor and in the yard throughout the shift.
- Able to work both indoors and outdoors in changing weather conditions.
- Ability to stand, walk, and move continuously during scheduled working hours.
- Capable of occasionally lifting or moving items weighing up to 25 pounds.