Archived listing. The details below describe a past opening.
We are looking for an experienced Dispatcher to support daily field service operations in Indianapolis, Indiana. This Long-term Contract position will oversee scheduling and real-time coordination for a team of commercial service technicians, ensuring customer needs are met efficiently and professionally. The role requires strong judgment, quick decision-making, and the ability to keep service activity organized in a fast-moving environment.
Responsibilities:
- Direct the daily assignment of approximately 10 commercial service and plumbing technicians to meet service demands across the territory.
- Build and adjust schedules for maintenance visits, repair appointments, return calls, and follow-up work based on urgency, technician qualifications, and geographic efficiency.
- Monitor field activity throughout the day and revise technician routes and job sequencing as priorities shift.
- Serve as a central communication point between technicians, customers, service leaders, and internal support teams to keep work progressing smoothly.
- Manage urgent and time-sensitive requests while maintaining a balanced and well-organized dispatch schedule.
- Maintain accurate job details, status updates, technician arrival information, and completion notes within the service management system.
- Review open work orders regularly to confirm services are scheduled appropriately and carried through to resolution.
- Coordinate customer updates regarding appointment timing, schedule changes, technician availability, and delays related to parts or follow-up visits.
- Partner with service management and field personnel to resolve scheduling conflicts, reduce downtime, and improve technician productivity.
- Provide additional scheduling, dispatch, and administrative support duties as needed to support service operations.
- Prior experience in dispatching or service scheduling within a commercial field service environment.
- Strong customer service and call coordination skills with the ability to communicate clearly and professionally.
- Working knowledge of dispatch platforms, service management software, or computer-aided dispatch tools.
- Ability to manage multiple moving priorities while maintaining accuracy and attention to detail.
- Skill in coordinating technician workloads based on availability, location, and job urgency.
- Comfortable handling high-volume communication with customers, technicians, and internal stakeholders.
- Proficiency with standard computer applications and systems used for scheduling, tracking, and service updates.