We are looking for a Customer Service Representative to support an automotive service department in Tucson, Arizona. This is a Contract position suited for someone who enjoys helping customers, handling high-volume communication, and keeping service-related information organized. The role blends front-line customer interaction with administrative support to ensure a smooth and attentive experience for every guest.
Responsibilities:
- Respond to incoming customer calls courteously, providing timely assistance and directing requests to the appropriate service team members.
- Place outbound calls as needed to confirm appointments, share updates, and follow up on customer questions related to service visits.
- Enter and maintain service-related orders and customer information accurately within internal systems and records.
- Welcome customers and provide attentive support for service department needs, helping create a positive experience from arrival through completion.
- Coordinate communication between customers and service personnel to keep expectations clear and updates consistent.
- Monitor service inquiries and resolve routine issues efficiently while escalating more complex concerns when necessary.
- Assist with vehicle lot and service area support tasks that help maintain an organized, customer-ready environment.
- Contribute to day-to-day departmental operations by completing administrative and customer service duties as priorities shift.
- Previous experience in customer service, call center support, or a similar client-facing environment.
- Ability to manage inbound and outbound calls while maintaining a courteous and attentive approach.
- Experience with order entry or accurate data input in a fast-paced setting.
- Strong verbal communication skills and confidence interacting with customers, coworkers, and service staff.
- Good organizational skills with the ability to handle multiple requests and changing priorities.
- Comfort working in an automotive service environment and supporting both customer and operational needs.
- Reliable attendance and a dependable work style for an open-ended contract assignment.