We are looking for a detail-oriented Customer Service Representative to join a manufacturing organization in Sandston, Virginia. This position supports daily order administration and customer-facing processes by coordinating information across teams, maintaining accurate records, and helping ensure timely service. The ideal candidate brings strong organizational skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment while delivering a high standard of support.
Responsibilities:
- Manage order entry and related administrative tasks with accuracy, ensuring customer requests are processed efficiently from initial receipt through fulfillment.
- Serve as a central point of communication between customers and internal departments to keep orders moving smoothly and resolve issues promptly.
- Prepare routine written communications, documentation, and updates needed to support customer accounts and internal coordination.
- Work closely with sales and customer support personnel to address questions, confirm order details, and maintain a positive client experience.
- Monitor order status and follow up proactively with stakeholders to reduce delays and maintain clear, consistent communication throughout the process.
- Use ERP and business systems to maintain records, enter transactions, and support day-to-day customer service and order management activities.
- Follow workplace safety, health, and environmental standards while completing assigned duties in accordance with company expectations.
- Assist with additional operational or administrative responsibilities as needed to support the broader team.
- At least 3 years of experience in order processing, customer support, accounting support, or a related administrative role.
- Demonstrated accuracy and attention to detail, especially when handling data entry, invoices, and customer or order information.
- Strong communication and interpersonal skills, including active listening, time management, and the ability to collaborate effectively across teams.
- Proficiency with Microsoft Office applications such as Excel, Word, and PowerPoint.
- Experience using ERP platforms, including SAP or similar systems, for order management, data entry, or transaction processing.
- Ability to stay organized, think analytically, and perform well in a fast-paced work environment.
- Previous experience supporting a supplier in the medical industry is preferred.
- Additional language skills such as German or Spanish are a plus, along with comfort working in an international business environment.