We are looking for a Collections Specialist to join our team on a contract basis. In this role, you will help improve cash flow by overseeing outstanding receivables, addressing account concerns, and working directly with customers to secure timely payment. This opportunity is well suited for someone who combines strong follow-through with a detail-oriented communication style and a practical approach to resolving billing issues.
Responsibilities:
- Oversee a portfolio of customer accounts and take proactive steps to collect past-due balances within established timelines.
- Research billing questions, payment variances, and account discrepancies to reach accurate and timely resolutions.
- Communicate with customers to arrange payment plans, confirm commitments, and follow through on outstanding obligations.
- Document collection activity, correspondence, and account updates thoroughly to maintain accurate records.
- Reconcile account balances and support the proper application of incoming payments when needed.
- Partner with sales, customer support, and accounting teams to address account concerns and remove barriers to payment.
- Compile aging information and share regular status updates on collection progress with management.
- Recognize accounts that require escalation and coordinate next steps for legal review or external collection support.
- Assist with month-end accounts receivable activities tied to collection tracking and account accuracy.
- At least 2 years of experience in collections, accounts receivable, or a closely related credit and collections function.
- Background in commercial collections, consumer collections, or both, with a strong understanding of collection workflows.
- Experience handling billing collection matters, including payment follow-up, dispute review, and account reconciliation.
- Ability to communicate professionally with customers while preserving productive business relationships.
- Strong organizational skills with attention to detail and the ability to manage multiple accounts effectively.
- Proficiency with NetSuite and confidence working within accounting or receivables systems.
- Solid problem-solving skills and the judgment to identify when an account should be escalated.
