Human Resources (HR) Coordinator

We are looking for an experienced HR Coordinator to support daily human resources operations for an on-site team in New Castle, Delaware. This Long-term Contract position is ideal for someone who can guide service delivery in a high-volume environment, promote consistent execution across HR processes, and help maintain strong team performance. The role combines hands-on coordination with team oversight, requiring someone who is comfortable balancing priorities, supporting employee-related administration, and collaborating across the broader HR function.

Responsibilities:

• Oversee day-to-day HR support activities in a busy service environment, ensuring requests are handled accurately and within established timelines.
• Assign and rebalance work across the team to maintain coverage, improve efficiency, and address changing business demands.
• Track service levels and operational results, identify performance gaps, and take action to improve response times and quality.
• Provide guidance, feedback, and coaching to team members to encourage accountability and consistent execution of HR procedures.
• Work closely with other HR leaders and internal partners to align practices, resolve issues, and support smooth service delivery.
• Support core HR administration, including onboarding coordination, candidate screening process coordination, and employee record maintenance.
• Use HR systems and case management platforms to document activity, manage requests, and maintain accurate information.
• Help uphold HR compliance standards by following established policies, supporting audits when needed, and ensuring required documentation is complete.
• At least 3 years of experience in human resources, including operational support in a fast-paced environment.
• Demonstrated experience leading or coordinating an HR service team with responsibility for daily workflow management.
• Familiarity with onboarding, background screening, and general HR administrative processes.
• Working knowledge of HRIS platforms and HR case management tools; experience with ServiceNow or a comparable system is preferred.
• Ability to monitor service metrics, prioritize competing tasks, and maintain performance against deadlines.
• Strong communication and interpersonal skills with the ability to coach team members and collaborate across functions.
• Understanding of HR compliance practices and the importance of handling employee information with accuracy and discretion.