Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end operations for a healthcare setting in Roanoke, Virginia. This contract to perm opportunity is ideal for someone who enjoys helping patients, keeping information accurate, and contributing to an efficient check-in and scheduling experience. The person in this role will serve as a key point of contact for patients while coordinating closely with clinical and administrative staff to maintain smooth daily operations. NOTE: The current openings will run on a M-F schedule, 8 hours daily between 4am-6:30pm.

Responsibilities:

• Greet patients and guests in a courteous manner and create a welcoming experience from arrival through check-in.
• Complete patient intake activities by entering and updating demographic, insurance, and account information with a high level of accuracy.
• Coordinate appointment scheduling, confirmations, and related follow-up communication to help maintain an organized patient calendar.
• Collect co-pays and other patient payments, issue appropriate documentation, and reconcile daily financial activity.
• Partner with care teams and office staff to support steady patient flow and resolve front-desk issues efficiently.
• Respond to patient questions and concerns professionally, providing clear guidance or escalating matters when additional support is needed.
• Safeguard sensitive health information by following privacy standards and established confidentiality procedures.
• Experience in patient registration, patient access, or a similar medical front-desk position OR any experience in retail, food services, etc
• Working knowledge of appointment scheduling and patient intake processes within a healthcare environment.
• Ability to verify medical insurance information accurately and maintain complete patient records.
• Strong communication and customer service skills with a compassionate and detail-focused approach.
• Comfortable handling payments, balancing transactions, and managing multiple priorities in a busy setting.
• High attention to detail and ability to protect confidential information in compliance with healthcare privacy standards.