NOC Technician III

We are looking for an experienced Network Support Specialist III to provide advanced support for complex network environments in Stennis, Mississippi. This Long-term Contract position is ideal for a detail-oriented individual who can independently diagnose uncommon network issues, maintain reliable operations, and recommend practical improvements that strengthen performance and stability. The role also involves working with internal teams and external vendors while offering technical guidance to less experienced staff.

Top secret clearance is required.

Responsibilities:

• Monitoring, installation, modification, testing and servicing of network equipment.
• Maintain continuous availability in the customer call queue throughout each scheduled shift, promptly and efficiently resolving customer inquiries and issues in accordance with established service standards.
• Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build the knowledge needed to perform their duties effectively.
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and Leidos leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships
• Conduct scheduled monitoring of reports, applications, and data flows; prepare timely status reports; and promptly escalate exceptions, delays, or system issues through established channels
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services
• Associate degree or equivalent practical experience in network support, network engineering, or a related technical field.
• Demonstrated experience supporting complex network environments with minimal supervision.
• Strong troubleshooting ability with hands-on knowledge of network monitoring and management tools.
• Effective written and verbal communication skills, including clear customer and email correspondence.
• Ability to evaluate technical options, apply best practices, and make sound decisions in operational support situations.
• Experience working with vendors, coordinating upgrades, and supporting infrastructure-related projects.
• Leadership capability with experience guiding, training, or mentoring less experienced technical staff.