We are looking for a detail-oriented Collections Specialist to support accounts receivable performance for a Contract position based in Fort Mill, South Carolina. In this role, you will manage a portfolio of outstanding balances, communicate with customers regarding delinquent accounts, and help drive timely payment through effective follow-up and issue resolution. This opportunity is ideal for someone who can balance relationship management, data analysis, and process discipline in a fast-paced advertising environment.
Responsibilities:
- Manage an assigned group of receivable accounts and work toward monthly cash collection targets through consistent outreach and follow-up.
- Engage customers with overdue balances to obtain specific payment commitments, document updates in Oracle, and monitor each commitment through resolution.
- Review aging reports and weekly account priorities to organize daily collection activity based on risk, balance size, and delinquency level.
- Investigate customer questions related to outstanding invoices by providing account details, statements, and supporting billing documentation as needed.
- Determine the underlying cause of nonpayment, apply the appropriate account status or reason code, and keep account records accurate and current.
- Partner with internal teams such as Billing, Sales, Service Operations, and Cash Applications to resolve disputes, deductions, short payments, and billing discrepancies until closure.
- Reconcile account activity by analyzing spreadsheets, remittance details, and payment records to identify unapplied or misapplied cash and support correction efforts.
- Use customer billing and accounts payable portals to submit invoices, confirm receipt, obtain purchase order details, and track expected payment timing.
- Monitor portfolio trends, identify recurring payment barriers, and recommend improvements that strengthen collection performance and reduce aging exposure.
- Escalate accounts when appropriate by supporting recommendations for credit holds, service interruption, write-offs, or external recovery actions in line with established guidelines.
- Experience in commercial and/or consumer collections, credit collections, or accounts receivable operations.
- Working knowledge of collection procedures, billing follow-up, and delinquent account resolution.
- Proficiency with Oracle and familiarity with accounts receivable systems used to track payment activity and account status.
- Strong analytical skills with the ability to review spreadsheets, reconcile balances, and investigate payment discrepancies.
- Ability to communicate professionally with customers and internal stakeholders regarding overdue balances and account issues.
- Experience using Google Workspace or similar productivity tools for reporting, documentation, and daily workflow management.
- Strong organizational skills with the ability to prioritize a portfolio of accounts and maintain accurate follow-up records.